License Inputs
Licenses for the following applications are managed separately:
Quality Management – handled by Eleveo User Management (including Conversations Explorer, WFO Analytics, eLearning, SpeechRec etc)
Workforce Management – handled by Eleveo User Management
Call and Screen Recording – is handled from within the Call Recording interface
User Management – doesn't require any additional licenses
Uploading a license is the first task that should be completed after system installation. The above applications won't work without a valid license installed. License files can be obtained from Eleveo SaS using the Partner Portal. This page covers details related to license management.
Only an eleveo.admin user (or any user with a manage-licenses role assigned) is able to manage licenses within User Management.
Installing and Activating Eleveo Products
These licenses are specific to the features required for your particular installation. The following links provide information on how to install and activate the most common license files:
For Call Recording – Administered by an Eleveo Representative.
For Quality Management – See the page Managing Licenses
For Workforce Management – See the page Managing Licenses
What are the possible license combinations?
Depending on your particular installation and business requirements you may require multiple license files.
Call Recording
Highlighted fields indicate groups of components packaged by default into the license file |
Application | Feature Name | License Features |
|---|---|---|
Call Recording | Call Recording | Advanced Search API Decoder JTAPI PCI_DSS Prerecording Recorder SIP |
CallREC IM | Genesys UCCE UCCX | |
Instreamer | Instreamer | |
Video Recording | Video Recording | |
Screen Capture | ScreenREC |
Quality Management
Highlighted fields indicate groups of components packaged by default into the license file |
Note: One license file is required for each Replay server running Quality Management.
Application | Feature Name | Scope * | Enables Visibility of this UI Menu Item |
|---|---|---|---|
Quality Management | Reviews | Quality Management | Reviews + Questionnaires |
Conversation Explorer | Conversation Explorer | Conversations | |
WFO Analytics | WFO Analytics | Dashboard | |
Automated Quality Management | Automated QM | Automated Rules | |
Speech Recognition | SpeechREC | Speech Tags | |
Training and Coaching | eLearning | Trainings + Questionnaires | |
Generative AI | Generative AI | Enable AI functionality | |
WFM | Workforce Management | WFM | Workforce Management Module |
* Referred to as Scope in the User Management interface.
Note: Some UI Menu items will not be visible to all users (role based permissions may impact visibility of particular items)
Workforce Management
Highlighted fields indicate groups of components packaged by default into the license file |
Application | Scope * |
|---|---|
Workforce Management | WFM |
* Referred to as Scope in the User Management interface.