Accessibility Statement
Eleveo a.s. is committed to making its website(s) accessible.
This accessibility statement applies to the user and administrator documentation available via the following URL links:
Eleveo Documentation
The website provided by Eleveo a.s. and hosted by a third-party partner does not fully meet the accessibility criteria as defined by the WCAG version 2.2 standards. The non-compliance(s) are listed in the section below named Non-accessible content.
We want as many people as possible to be able to use our website. For example, that means you should be able to:
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change colours, contrast levels and fonts using browser or device settings
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zoom in up to 400% without the text spilling off the screen
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navigate most of the website using a keyboard or speech recognition software
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listen to most of the website using a screen reader (but we do not test this functionality at this time)
We’ve made the website text as simple as possible to understand.
We do not currently test compatibility with mobile devices.
Open-source software, including the acc_toolbar project https://github.com/mickidum/acc_toolbar (MIT License) is used on the site to provide an accessibility toggle.
Enforcement procedure
For users resident in Great Britain (England, Scotland and Wales) or Northern Ireland:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland please contact the Equality Commission for Northern Ireland (ECNI).
Technical information about this website’s accessibility
Eleveo is committed to making its documentation website accessible and is actively working on improving accessibility.
Compliance status
These website(s) are partially or non-compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) listed below.
Non-accessible content
Non-compliance with the accessibility regulations
We know some parts of our website(s) are not fully accessible:
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Most older PDF documents are not fully accessible to screen reader software and are untagged
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Embedded video content / interactive media does not always contain closed captioning/subtitles - The prerecorded videos displayed within our documentation are provided as an alternative for the text displayed on the same webpages and contain the same or nearly identical content and are considered to be supportive of the primary text-based content provided on the same pages.
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Embedded video content may not display properly and contains <iframe> or <frame> elements without accessible names
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The help pop-up/feedback icon may interfere with screenreaders
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We have not fully tested the site with screen readers or other assistive technology
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Some pages contain tables that are not resizeable, or they spill across the screen when magnified
Our documentation sites are hosted by a third-party provider who tests their default settings against the WCAG 2.1 standards. We test our site internally using a tool called AXE to help with our goal of achieving compliance with accessibility recommendations.
(WCAG) 2.2 specifics
We are not currently compliant with the Web Content Accessibility Guidelines (WCAG) 2.2. for the following reasons:
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iframes may be nameless
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ALT text is not provided for all images on our documentation sites.
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PDF files (exported) do not:
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Contain ALT text for images
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PDFs are not tagged properly in all cases
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Table elements in PDF files may not contain the correct structure to help determine the context of a table entry, such as the row or column titles.
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Tables are recognized as images and show as missing ALT text
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Headers such as H3 and H4 are not properly recognized or are viewed as inline text
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We plan to revisit our compliance in the near future. We are continually upgrading the content and systems we use when publishing our materials.
Disproportionate burden
N/A
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Accessibility regulations do not cover non-essential content and archived content. For example, we do not plan to fix archived media, PDFs, or website content. All content published via PDF is available in an alternative format via our help.eleveo.com or help-auth.eleveo.com
Any new PDFs we publish should meet accessibility standards, with the exception of ALT text for images. Although we are working to correct this.
Preparation of this accessibility statement
This statement was prepared on November 15, 2024.
This statement was prepared based on a self-assessment done by employees of Eleveo a.s. and may not encompass all regulatory requirements in all jurisdictions.
The statement was last reviewed on January 19th, 2026.
We endeavor to review our accessibility on an annual basis.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Eleveo Support +420 222 554 112
helpdesk@eleveo.com
This site uses open-source software, including the acc_toolbar projecthttps://github.com/mickidum/acc_toolbar (MIT License)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.