This functionality is only available when an automatic import of historical data is used alongside the most up-to-date version of the UCCX Data Provider.
Schedule Adherence is a retrospective reporting tool. It allows supervisors to check agent adherence to a schedule in the specified date range in the past. It uses reporting data from an external source such as Cisco Finesse and compares it with the schedule for the same date range.
This guide covers the following topics:
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How reporting data is uploaded to Eleveo Workforce Management (WFM).
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Configuring Schedule Adherence.
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Reading the adherence history.