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Purpose of this guide: This guide offers general information about Finesse gadget integration.
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Audience: Eleveo engineers, partners, or other professionals interested in learning high-level information about Eleveo and Cisco Finesse.
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Previous steps: No previous steps are required.
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When: This page is needed when learning about the Finesse integration in general.
Supported for on-premise DEPLOYMENTS + Hybrid Deployments
Integration Details
Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface; no client-side installations are required.
Supported Integration Use Cases
Eleveo supports integrations for the following purposes:
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Recording – Stopping and starting recording through Cisco Finesse Gadget
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Screen Capture – Is supported by Eleveo for Cisco
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Conversation Explorer – Search, view, and playback recorded media
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Quality Management – Perform quality reviews from within Eleveo Quality Management
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Live Monitor – Is supported by Eleveo for Cisco