Product Versions Support

Lifecycle policy changed

The lifecycle policy has changed. Eleveo now provides multiple solutions. LTS versions and the time frame that they will be supported are listed on the help portal. A complete description of the policies can be found on the Release Policy page.

Eleveo

Eleveo provides Major Releases with new functionality and Maintenance Releases with bug fixes in a regular cycle, as described further below. Please refer to the Release Policy for more details.

Terminology

Customer	An individual or organization that uses Eleveo products.
End of Maintenance (EOM)	The date on which maintenance will end and the last Patch Version will be distributed.
End of Support (EOS)	The date on which support for a specified version will no longer be provided.
Last Order Date (LOD)	The date on which the last orders for the version will be taken.
Patch Release	These are releases of a product version that involve minor alterations to fix bugs that have been reported. These are indicated by the following versioning: “X.Y.Z” where the final digit is greater than 0. Example: 10.0.1
Minor Release	These are releases of new versions of a product, including new features, enhanced technology, and functionality. These are indicated by the following versioning: “X.Y.0”, where the Y (middle digit) is incrementally higher. Example: 10.1.0
Major Release	A Major Release is a release of a product that contains a specific feature set or introduces a significant change in software or technology that breaks backward compatibility. Versions are defined by the first digit of a version number, EG, 9.X.X = Version 9. Each version has at least one Minor Release (see above) where new features are made available to the Customer, and several Patch releases (see above).
Build number	Indicates the currently installed build. This number references the current feature set and/or bug fix that is currently installed. It may be requested by our support engineers.
Partner	An individual or organization that resells or distributes Eleveo products either as a separate solution or integrated into another solution, either as a separate piece of software or under a partnership agreement.
Technology	Form, operation and implementation of components in a product.
Eleveo Cloud Native (ECN)	The most up-to-date Software as a Service version available. New features/functionality are made available on a near-monthly basis. Configuration and implementation are provided as a service by the Eleveo Service and Support Team. Targeted primarily at customers using cloud-based recording solutions. Can be deployed as a hybrid solution. The ECN version is automatically upgraded at regular intervals. Please refer to the release notes for more information.
Cloud Feature To Market Version (CLOUD)	Any version listed as CLOUD is provided as a Software as a Service. Updates to the feature set appear continuously. Configuration and implementation are provided as a service by the Eleveo Service and Support Team. Targeted primarily at customers using cloud-based recording solutions. Can be deployed as a hybrid solution. Customers gain access to a cloud-based Quality Management solution for their recorded media. Please contact your local Eleveo representative for a detailed breakdown of what is supported in the cloud.
Feature To Market Version (F2M)	An on-premise version where a regular release schedule will be followed. Customers who deploy an F2M version on-premise will benefit from cutting-edge technological enhancements. New features are being released at regular intervals. Infrastructure requirements may change as new features are added! Can be deployed as a hybrid solution.
Long Term Supported Version (LTS)	Any on-premise version listed as LTS will be supported for at least two years. LTS versions and the timeframe during which they will be supported are listed on the help portal. Stable infrastructure requirements. Essential bug fixes. Regular maintenance support – for a period of two years. No new features will be added to an LTS version during this time frame! Hardware Requirements will not change when a minor update or patch is applied to the LTS version! Hybrid deployments are NOT supported for the LTS version! Customers with regular maintenance contracts and technical support will experience the same levels of support as normally provided to all customers. At the end of the defined period, customers will be expected to upgrade to the newest version supported by Eleveo at that time.

The Release Cycle

Please refer to the Release Policy for more details.

Supported and Unsupported Versions

In the section below, you will find the currently supported versions and those which have reached End of Support. The charts below are color-coded to clarify those which are supported (highlighted in Green), and those which have reached end of support (highlighted in Red).

Support Levels

Full Support – bug fixes, critical enhancement backport. Notice: New features are never backported.
Not Supported – no bug fixes, paid upgrade to the latest Version required

Lifecycle Milestones

LOD - Last Order Date - The date on which the last orders for the Version will be taken.
EOM - End of Maintenance - The date on which the last Maintenance Release will be distributed to existing Customers.
EOS - End of Support - The date on which support for a specified Version will no longer be provided.

Cloud installations – Updates are applied automatically at regular intervals.

Product and Version	Current Support Level	Release	LOD	EOM/EOS	Notes / Deployment Type
Eleveo 10 - ECN	Full Support	September, 2025	–	–	This is a Feature to Market version Cloud only
Eleveo 10.0	Full Support	June, 2025	–	–	This is a Feature to Market version and Long term supported version On-premise or Cloud
Eleveo 9.7	Superseded by V 10.0	January, 2025	–	–	This is a Feature to Market version
Eleveo 9.6	Superseded by V 9.7	Sept, 2024	–	–	This is a Feature to Market version
Eleveo 9.5	Superseded by V 9.6	July, 2024	–	–	This is a Feature to Market version
Eleveo 9.4	Superseded by V 9.5	April, 2024	–	–	This is a Feature to Market version
Eleveo 9.3	Superseded by V 9.4	December, 2023	–	–	This is a Cloud Feature to Market version
Eleveo 9.2	Superseded by V 9.3	October, 2023	–	–	Upgrade recommended.
Eleveo 9.1	Superseded by V 9.2	July, 2023	–	–	Upgrade recommended.
Eleveo 9.0	Superseded by V 9.1	April, 2023	–	–	Upgrade recommended.
Eleveo 8.3	Superseded by V 9	January, 2023	April, 2024	June, 2024	This is a Feature to Market version On-premise only
Eleveo 8.2	Superseded by V 8.3	August, 2022	April, 2024	May, 2024	This is a Feature to Market version On-premise only
Eleveo 8.1	Superseded by V 8.2	May, 2022	April, 2024	May, 2024	This is a Feature to Market version On-premise only
Eleveo 7.1	Superseded by V 10	January, 2022	April, 2024	June, 2024	At the time of release - Feature to Market version Now a Long term supported version Refer to the http://portal.eleveo.com for details
Eleveo 7.0	Superseded by V 7.1	Fall, 2020	-	-	-

End of Life Update - LTS Version

Version 7.1 - EOS June 2024

Version 7.1 will reach its end-of-support date (EOS) in June 2024. The last maintenance version will be released at that time. Version 9.4+ replaces version 7.1.

To support our customers during this transition period, Eleveo will offer limited support for version 7.1 until the end of 2025 with the following important limitations:

No regular maintenance patches will be provided
Patching of critical applications or security issues will be performed on a case-by-case basis
The operating system will no longer be patched as the vendor discontinues support
Eleveo may decide to release ad hoc patches for third-party components

LTS Version 2025

A Long-Term Support (LTS) version is available that can be easily upgraded from version 9.x and will be supported for a standard period of two years. The hardware specifications can be found on the Hardware Requirements page.

Product and Version	Current Support Level	Release	LOD	EOM/EOS	Notes
Version 6.6	Not Supported	October, 2019	December, 2020	December, 2021	This was an Long term supported version . Upgrade recommended.
Version 6.5	Not Supported	July, 2019	October, 2019	Not Supported	Reached End of Support.
Version 6.4	Not Supported	August, 2018	September, 2019	Not Supported	Reached End of Support.
Version 6.3	Not Supported	April 2018	August, 2018	Not Supported	Reached End of Support.
Version 6.1	Not Supported	June, 2017	April, 2018	Not Supported	Reached End of Support.
Version 6.0	Not Supported	December, 2016	June, 2017	Not Supported	Reached End of Support.
Version 5.8	Not Supported	Aug 12, 2016	March 09, 2017	July 31, 2018 / July 31, 2019	Reached End of Support.
Version 5.6	Not Supported	Jul 9, 2015	December 14, 2015	July 31, 2017 / July 31, 2018	Reached End of Support.