Overview
User Management provides a single set of credentials for all Eleveo applications. It supports industry-standard security through an intuitive interface and includes built-in multi-tenancy, allowing multiple organizations (tenants) with separate authentication domains (realms) to be managed within the same system.
Centralized user management includes support for Single Sign-On (SSO) and identity brokering. When an Eleveo application is accessed, the system redirects the browser to the SSO login page. After credentials are validated, the system issues a session token that grants access to the permitted applications.
The User Management console functionality:
-
Synchronizing with external data sources
-
Adding and removing user accounts
-
Combining users in groups based on a specific organizational structure or other individual needs
-
Managing sessions and credentials
-
Managing access levels based on roles and privileges
-
Enabling data transfer for hybrid solutions.
Main Features
User Management features:
-
Synchronizing with external authentication providers – User Management supports several authentication sources (Webex Contact Center, MS Teams - Azure AD); users imported from these providers can be managed in the User Management UI.
-
Managing Users and Managing Teams – Activating and deactivating users, assigning composite or effective roles, as well as changing credentials (for local users only).
-
Managing Roles – Adding new custom roles, managing application permissions by assigning or removing effective roles.
-
Managing Licenses – Importing new license files, checking their validity or capacity.
Guides to User Management
-
User Management - User Guide - Intended for contact center professionals (managers, supervisors, team leaders) who are responsible for managing the users and user groups of the Eleveo applications and assigning the roles within contact centers.
-
User Management - Admin Guide - Provides procedures for IT professionals (administrators, technicians, etc.) responsible for application configuration and maintenance, as well as for completing more complex tasks that require access to other network resources. It will help to ensure that User Management is correctly synchronized with external authentication sources.