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Purpose of this guide: This guide provides a general overview of Cisco UCM Integration.
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Audience: Customer's Cisco UCM (CUCM) Administrators.
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Previous steps: No previous steps are required.
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When: Use this guide to understand what is required to deploy Eleveo integration with Cisco UCM.
Supported for on-premise DEPLOYMENTS + Hybrid Deployments
Integration Details
Cisco Unified Communication Manager platform is the most used integration method for multiple Eleveo features.
The following recording methods are supported in connection with CUCM:
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Active and Passive recording with CUCM
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CUBE Video recording
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SIPREC
Import of users and groups is handled by CUCM User Data Importer.
Supported Integration Use Cases
Eleveo supports integrations for the following purposes:
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Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco
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Screen Capture – Is supported by Eleveo for Cisco
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Users and groups import – Ensure that the correct users and groups are matched to media recordings
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User Authentication – User authentication is supported
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Conversation Explorer – Search, view, and playback recorded media
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Quality Management – Perform quality reviews from within Eleveo Quality Management
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Live Monitor – Is supported by Eleveo for Cisco