Supported Platforms | Eleveo User Guides

This page describes 3rd party platforms and technologies supported by Eleveo.

We strive to keep this page up-to-date. Information is accurate for the most recent minor release.

Description of Support Levels

Support level	Details
Full Support:	Compatibility with a 3^rd party platform version tested and verified. Full support provided.
Limited Support:	3^rd party vendors no longer provide SW patches for any platform versions that have reached the “End of Software Maintenance” state. There are known limitations that limit or otherwise impact compatibility or functionality. In the event that 3^rd party vendors discontinue support for their product, we reserve the right to reject support requests.
Not Supported (N/S):	3^rd party vendors no longer maintain the platform versions. The feature is not compatible, not available or otherwise non-functional. Eleveo support will refuse to open a ticket for unsupported platforms.
Compatible:	This applies to cases where, according to the 3^rd party vendor, a platform version is compatible with our product on the protocol level. However, this particular version combination has not been thoroughly tested. Eleveo supports this version, and customers running the latest Eleveo release version receive full support in case of any compatibility issues. However, resolution time may be longer than expected as internal testing and verification take time. We recommend that you test compatibility with your current configuration in a lab environment before raising a support ticket with Eleveo.

Cloud Platforms

Unlike the on-premise solutions, where we declare support for a particular version of a given platform, we do not specific versions for cloud deployments. This is due to the fact that one version is always available in the cloud. For cloud platforms, we state what kind of integration is supported in each release.

Amazon Connect

Feature	Eleveo Cloud Native
Voice Recording	Full Support
Screen Capture	Not Supported
User Sync and SSO	Not Supported
WFM Forecasting and Scheduling	Not Supported
WFM Adherence	Not Supported

Cisco Webex Contact Center

Feature	Eleveo Cloud Native
Voice Recording	Full Support
Screen Capture	Full Support
User sync and SSO	Full Support
WFM Forecasting and Scheduling	Full Support
WFM Adherence	Full Support
WFM Intraday	Full Support

Cisco Webex Calling / Webex Calling Customer Assist Integration

Feature	Eleveo Cloud Native
Voice Recording	Full Support
Screen Capture	Full Support
User sync and SSO	Full Support
WFM Forecasting and Scheduling	Full Support
WFM Adherence	Not Supported
WFM Intraday	Full Support

Microsoft Teams

Feature	Eleveo Cloud Native
Voice Recording	Full Support
Screen Capture	Full Support
User Sync and SSO	Full Support
WFM Forecasting and Scheduling	Not Supported
WFM Adherence	Not Supported
WFM Intraday	Not Supported

The current solution only supports 50 concurrent recordings per tenant.

Supported Audio and Video Codecs

Call Recording supports the following audio and video codecs for recording (each stream of the call must have the same codec):

G.711 A-law / μ-Law
G.722 (wideband)
G.729 (with Annexes A, B, AB)
H.264 Advanced video codec (MPEG-4 AVC)

Follow this link to see Browser Support Policies.

Speech Providers

Speech providers can be both on-premise or cloud-based (provider-dependent).

Speech - Voci

Eleveo Cloud Native
v-blaze version 7.5

Speech - Phonexia

Eleveo Cloud Native
Phonexia v 3.20

Generative AI

Please refer to Speech Generative AI Integration to learn more.