The Reviews pages guide you through the review process in contact centers, such as creating and using standardized reviews or generating standardized review data using Quality Management.
The following pages describe the steps in the review process.
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Creating New Reviews -
Using the Reviews Screen -
Review Notifications -
Adding Specific Conversations for Review -
Add Random Conversations for Review -
Conversation Review - Grading Form -
Completing a Review -
Deleting Reviews -
Reopening a Review -
Using the Review Report -
Using the Review Form -
Replacing Conversation in the Review -
Review Scheduler
V 9.x does not support the import of reviews that use sub-criteria.