Login to User Management

Accessing User Management

To access User Management, click Enter on the landing page https://<FQDN>/auth or use the URL of User Management: https://<FQDN>/app/um

If User Management does not display/load properly and users encounter a blank screen, check that the internet browser is up-to-date to the most recent supported version.

Login Screen

Log in as an eleveo.admin user. .

The user eleveo.admin is prompted to change the default password on the first login.
Settings for all other users can be configured temporarily by the administrator or defined by the SSO integration.
Newly created users will be able to log into all applications once the systems sync, which takes about 10 minutes.

Change the application language if needed. Then click Log in.

A fresh installation has only two default users preconfigured: eleveo.admin and eleveotrain.

Setting a New Password

If a password was set as temporary, it needs to be changed during the first login. The following notification will appear:

Passwords must be at least 8 characters long, contain at least one digit, one lowercase letter, and one uppercase letter, expire after 365 days, and cannot reuse the previous password.

Provide a new password and click Submit.

Logging in via UCCE Single Sign-On

For users imported from UCCE who have SSO enabled, an additional UCCE SSO option is available. The UCCE needs to be configured as an Identity Provider by an administrator. As a result, a new ucce-sso button will display on the login screen:

Click the UCCE Login button.

Enter the credentials on the organizational SSO login page.

Successfully logged in users will be taken back to the application.

The credentials of a user not yet imported will not be recognized, even if they are correct. The following error will display:

For the imported users, the following rules apply:

• UCCE users who have SSO enabled should log in using the UCCE Login button only.

• UCCE users who have not SSO enabled should log in using the user/password form only, same as manually added to User Management (local users).

Logging Out

To exit the application, click on the username icon in the bottom left corner of the screen and then click Logout.

The application will close, and the login screen will be displayed again.

Checking the Version Information

Eleveo Cloud Native is always kept up to date with the latest release. Regular updates occur every two weeks. However, the current ECN version is not visible in the web UI.

Supported Authentication Sources

User Management supports several authentication sources:

• local users (created locally from within User Management) – they are authenticated against the local User Management database

• users imported from UCCE – they are authenticated against the UCCE database, through Data Provider

• users imported from UCCX – they are authenticated against the CUCM database (AXL), through Data Provider

• users imported from CUCM – they are authenticated against the CUCM database (AXL), through Data Provider

• users imported from Genesys – they are authenticated against the Genesys API, through Data Provider

• users imported from UCCE, who have Cisco SSO (IDS) enabled – they can use the UCCE SSO button to be redirected and authenticate against Cisco SSO

• users imported from Webex Contact Center – they can use the Webex CC SSO button to be redirected and authenticate against Webex SSO

• users imported from Webex Calling – they can use the Webex Calling SSO button to be redirected and authenticate against Webex SSO

• users imported from MS Teams – they can use the MS Teams SSO button to be redirected and authenticate against the Microsoft Identity Provider using the SAMLv2 provider.

All external authentication sources should be configured by a user with admin privileges and access to the external infrastructure.