Published: Nov 2025
Fixed Issues
|
Reference number |
Description |
|
WFM-4611 |
A maximum of 1 tag per schedule element is possible (for compatibility reasons) |
|
WFM-4415 |
Using tags with Schedule elements properly calculates work contribution |
|
WFM-4394 |
Activity management - support for Custom Activities |
|
WFM-4383 |
Introduction of Sub-Channels or Activity Category Mapping using Tags to display the difference between channels of the same type clearly |
|
WFM-4370 |
Work contribution is now calculated at a maximum of one FTE per agent |