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Purpose of this guide: This guide offers general information about CUBE integrations with SIPREC and Network-Based Recording (NBR).
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Audience: Eleveo engineer, partner, or other professional interested in learning high-level information about the Eleveo integration with CUBE in SIPREC or NBR mode.
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Previous steps: No previous steps are required.
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When: This page is needed when learning about the CUBE integration in general.
Supported for on-premise DEPLOYMENTS + Hybrid Deployments
Integration Details
CUBE is especially suited to facilitating:
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PSTN interconnect using Internet service provider SIP trunks, which allow rapid service delivery and the possibility of capacity pooling across locations.
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Migration from TDM to SIP public telephony trunk services. As a number of Cisco routers allow the concurrent use of voice gateway and CUBE features, a phased trunk migration is possible without requiring changes to the enterprise call control platform.
The following recording methods are supported in connection with CUBE:
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Network-based recording
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CUBE Video recording
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SIPREC
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Gateway preferred recording
Supported Integration Use Cases
Eleveo supports integrations for the following purposes:
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Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco
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Screen Capture – Is supported by Eleveo for Cisco
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Conversation Explorer – Search, view, and playback recorded media
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Quality Management – Perform quality reviews from within Eleveo Quality Management
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Live Monitor – Is supported by Eleveo for Cisco