Cisco CUBE Integration

• Purpose of this guide: This guide offers general information about CUBE integrations with SIPREC and Network-Based Recording (NBR).

• Audience: Eleveo engineer, partner, or other professional interested in learning high-level information about the Eleveo integration with CUBE in SIPREC or NBR mode.

• Previous steps: No previous steps are required.

• When: This page is needed when learning about the CUBE integration in general.

Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS

Integration Details

CUBE is especially suited to facilitating:

• PSTN interconnect using Internet service provider SIP trunks, which allow rapid service delivery and the possibility of capacity pooling across locations.

• Migration from TDM to SIP public telephony trunk services. As a number of Cisco routers allow the concurrent use of voice gateway and CUBE features, a phased trunk migration is possible without requiring changes to the enterprise call control platform.

The following recording methods are supported in connection with CUBE:

• Network-based recording

• CUBE Video recording

• SIPREC

• Gateway preferred recording

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

• Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco

• Screen Capture – Is supported by Eleveo for Cisco

• Conversation Explorer – Search, view, and playback recorded media

• Quality Management – Perform quality reviews from within Eleveo Quality Management

• Live Monitor – Is supported by Eleveo for Cisco