Managing Teams
A team is a collection of users in User Management. The team can be created manually on the Teams page (more details can be found on the page Adding New Teams), or it can be imported, along with its users, from an external user database.
User teams can be arranged hierarchically with one or more teams being parts of larger teams. teams can be specifically used by the connected applications. For example, in Quality Management, teams are used to select multiple users for review in the Review Scheduler, and they are also used to filter reports to display team performance. Each user is a team member and can also be assigned teams to supervise (conduct reviews of members), as described on the Assigning Managers to Teams page. This is how users with rights to review agents are given access to the agents’ profiles they are assigned and allowed to review. Users who can conduct reviews can also create reviews of agents in any team they have the right to review.
teams in User Management allow the management of a common set of attributes and role mappings for a set of users. Users may be members of any combination of teams, or not. Users inherit the attributes and role mappings assigned to each team.
Note that teams are hierarchical:
a team can have many subteams
a team can only have one parent
Subteams inherit the attributes and role mappings from the parent. If there is a parent team and a child team and a user only belongs to the child team, the user inherits the attributes and role mappings of both the parent and child.
Note that any changes to teams and team membership in User Management will be reflected in other Eleveo applications after a delay of up to 10 minutes.