Feature to Market version
December, 2025
With pleasure, we present Version 10.1.0
This release brings the following improvements:
Improvements
-
Enhanced support for Webex Calling and Webex Calling Customer Assist – Eleveo supports the import of historical data from Webex Calling and Webex Calling Customer Assist for WFM.
-
Continuous Migration – All functionality that was part of Continuous Migration has been moved to Cloud Connect.
-
Whitelabel support – Eleveo now supports Whitelabeling of the WFO product suite.
-
Screen Capture – It is now possible to remotely trigger the creation of a log file for an individual user. Admin users can then fetch the file and troubleshoot remotely.
-
Custom tags in WFM – It is now possible to add custom tags to queues. Refer to the documentation on Managing Schedule Elements.
-
Customer Surveys – Customer Surveys are now supported for On-premise deployments. The required files are available for download from the Eleveo portal.
-
Link Sharing – It is now possible to share links to specific conversations. Refer to the documentation Advanced Functionality of the Conversation Explorer
Additional Notes
-
Data lifecycle will be deprecated in an upcoming version. Please plan to use Retention Polices in the near future.
-
Cisco has rebranded Webex Customer Experience Essentials offering as Webex Calling Customer Assist.
-
Changes to the architecture require that integrations with Webex Contact Center or Webex Calling be reconfigured after upgrading to version 10.1.x
Operating System
-
Rocky Linux - version 8.10
Localization
-
All supported languages are available with Version 10.1
“Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.”