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Eleveo WFM Release 23.10.03.47

Published: 3 October 2023

Changes and Improvements

  • Multiple tabs were redesigned:

    • People

    • Skills

    • Queues

    • Shift Templates

    • Data Import

    • My Schedule - monthly view

  • Update UX of table cells with more than one item in it

Fixed Issues

Reference number

Description

WFM-3541

RTA - Agent remains OOA after his shift ended

WFM-3576

Table on People and Data import scenes is not fully accessible

WFM-3625

Agent RTA status is unknown in table view

WFM-3630

Merge art event with history fails when multiple agents without acd-agent-ids exist


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