Eleveo WFM Release 23.08.14.46
Published: 14 August 2023
New Features
WFM Intraday Management – Intraday management monitors the current day's volumes and trends. Having this data available and comparing it to the original forecast enables the schedule to be updated based on actual volumes and calculated trends.
Changes and Improvements
Data Importers for UCCX/E and Webex Contact Center were updated to be able to import actual SLA value (per each 15-minute interval).
Fixed Issues
Reference number | Description |
|---|---|
WFM-3545 | install.sh for CTI provider does not work |