Eleveo WFM Release 22.4.6.38

Published: 6 April 2022

New Features

Auto Scheduling – This release introduces new Auto Scheduling functionality, powered by the Eleveo AI platform - ELIS. The use of this new tool simplifies the schedule creation process, makes it less time-consuming, and is much more effective at building schedules. Additionally, Automatic Scheduling can be pre-configured to be optimized based on human resources involvement, breaks assignment, or channel utilization. Auto Scheduling can be started by clicking one button, people are automatically assigned shifts based on the shift templates they have assigned. Alternatively, it is possible to start Auto Scheduling for a single person only. A detailed description of this new feature can be found on the Adding a New Schedule page.

Shift Templates – It is now possible to add pre-configured shift patterns that the scheduling engine must adhere to while automatically generating a schedule. Shift templates simplify the schedule creation process because there is no need to manually configure a shift for each person included in a schedule. To learn more, visit the page: Managing Shift Templates.

Changes and Improvements

No changes at this time.