Eleveo WFM Release 21.5.19.32
Published: 19 May 2021
| CONTENTS |
|---|
New Features
No new features at this time. We are focusing on improving the application.
Changes and Improvements
Improved filtering feature – A new Active filter(s) bar has been introduced on several screens (People, Queues, Forecasting Studio, Scheduling Studio). It lists all currently active filters and allows a user to quickly access or remove any filter. More details are available on the page: Using Filters.
Change in Adherence Settings – It is no longer mandatory to map a Schedule Activity to Eleveo Status and corresponding ACD Status. Thanks to this, all unknown ACD Statuses (not mapped to Schedule Activities) can be grouped under one Eleveo Status to improve the readability of the Adherence History. Read more here: Adherence History.
Additional tooltips in Adherence Settings – When reviewing the Reality vs. Scheduled timeline new tooltips will display by hovering the mouse pointer over Scheduled or Reality events. The tooltips contain basic information about the events (for example the exact duration).
Fixed Issues
| Reference number | Description |
|---|---|
| WFM-2207 | When trying to remove a person from a schedule immediately after using the Put to draft button, the option to remove a person was disabled. |