Eleveo WFM Release 2019-12-11

Published: 11 December 2019

CONTENTS

New features

My Schedule – This functionality allows contact center employees to view their schedule in the Eleveo WFM application, using the dedicated My Schedule screen. It is possible to view the schedule for the month or week, it is also possible to view historical and future schedules. Clicking on a specific day displays the number of scheduled hours broken down by particular activities.

User roles – The level of access to the application and features available are now managed by user roles. Roles granted to an individual differentiate if that user is allowed to preconfigure the application (for example, to configure people and queues or upload historical data), create and manage forecasts and schedules, or have view-only access, thus limiting access to reviewing the schedule only. Roles available include: Analyst, Scheduler and Agent.

Changes and improvements

Improved performance of the drag&drop feature – Performance of the drag&drop action for multiple scheduling elements is now improved.

User management moved from WFM into User Management – Users, as well as user roles, are no longer managed from within the Eleveo WFM application. User management needs to be performed within the Eleveo User Management application.

Fixed issues

Reference number	Description
WFM-1070	Due to this issue an incorrect end date for a schedule was displayed when navigating back to the Create New Schedule screen during schedule creation. This issue will not happen anymore.
WFM-1019	A user was not able to select a minimal allowed date in a new schedule, using the keyboard. Now the issue is fixed and users can select a minimum date using the arrow keys.
WFM-987	A user is no longer allowed to select an identical date as the end of the historical data period and as the beginning of the forecast range. This prevents further problems when displaying the forecast.
WFM-921	When a user was switching from Forecasting Studio to Scheduling Lab using the Proceed to Scheduling button, an incorrect date was displayed on the new schedule screen. Now this is issue is fixed.