Eleveo WFM Release 20.8.26.18
Published: 26 August 2020
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New features
Merging multiple ACD queues into one WFM queue – To create more reliable forecasts, it is now possible to merge multiple ACD queues into one WFM queue. As a result of this merging, values for the new queue are calculated based on values for all merged ACD queues. Read more about this functionality: Managing Queues.
Changes and improvements
No changes at this time.
Fixed issues
| Reference number | Description |
|---|---|
| WFM-1662 | It was not possible to save a schedule if Daylight Saving Time occurred during the schedule period. |
| WFM-1668 | Google calendar was not syncing changes. |
| WFM-1406 | When a schedule was created from a template and this template was created in a different time zone, the new schedule was shifted by one day and 24h elements were missing. |
| WFM-1675 | A datepicker component (the calendar used to select a date) on the Create New Schedule screen was partially hidden under the header when the application was opened in a smaller window. |
| WFM-1527 | The scheduled elements were shifted by one hour during Daylight Saving Time on the My Schedule screen. |
| WFM-1698 | In same specific cases, the range of the currently edited forecast adjustment was highlighted as being in collision with its own range. |
Known issues
| Reference number | Description |
|---|---|
| WFM-1663 | Upload of historical data fails if the process takes more than 60 seconds. |