Eleveo WFM Release 20.12.9.24
Published: 9 December 2020
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New features
Skills Management – The possibility to assign skills (specific competences) to people has been introduced. This feature differentiates which person can handle which queue, based on their skill assignment. For more information see: Managing Skills.
Creating schedules from multiple queues – It is now possible to select more than one queue during schedule creation. The requirements for all selected queues are then summed up, and one schedule is created for them all. More details are available on the page: Manual Scheduling.
Multi-Skill environment – In the new version it is possible for one person to handle multiple skills and, as a result, is able to participate in several different queues at the same time. Work contributions in each queue is calculated based on an algorithm to assign people is the most effective way. It allows for the creation of optimized schedules. Please read more here: Evaluating requirements.
Changes and improvements
Bulk Queue assignment – It is now possible to assign a queue to multiple people at once.
Filtering schedules based on multiple queues – Because one schedule can now be created for multiple queues, it is also possible to filter schedules based on more than one queue.
Fixed issues
| Reference number | Description |
|---|---|
| WFM-1785 | The email sent to a person after their schedule is put to production contained an incorrect URL. |
| WFM-1794 | When trying to save a schedule after changing a schedule range the 'Something went wrong' error was displayed. |
| WFM-1846 | During schedule creation, the queue selection form was not correctly reset. |
| WFM-1871 | The modal window was not displayed during the modification of a queue which was used in a forecast. |
| WFM-1879 | WFM queues were not correctly synced to a database. |
| WFM-1932 | A user could delete a skill even when it was assigned to a person. |