Eleveo WFM Release 20.1.15.3

Published: 15 January 2020

CONTENTS

New features

No new features at this time. We are focusing on improving the application.

Changes and improvements

Frontend security improvements – To better secure the product, an audit was performed. Identified frontend issues were carefully fixed to improve the security of the application frontend and ensure that it is not vulnerable.

Fixed issues

Reference number	Description
WFM-1122	A schedule created in the GMT-5 time zone was incorrectly displayed on the My Schedule page as shifted one minute back. Now this schedule is displayed correctly.
WFM-1121	The issue causing the error message 'Service temporarily unavailable' to randomly appear is now fixed.
WFM-1079	This problem was causing the 'Something went wrong' error message to appear during the forecast creation when a queue which had no ACD queue configured was selected. Now the more informative error message is displayed: 'There are no ACD queues associated to queue with this ID'.
WFM-1078	Up to now, the duration of the Lunch element was not included in the shift length. This issue is now fixed and the length of the shift is calculated including Lunch.
WFM-1075	The duration of the Vacation element was incorrectly included in the shift length. Now the problem is fixed and Vacation is not calculated into the shift.
WFM-1069	Due to this issue, statistics displayed on the My Schedule monthly view page were not calculated correctly. Now this problem is fixed and statistics show the correct data.
WFM-942	During schedule creation, when a person was selected after changing the schedule date, and then a new schedule element was assigned to this person, the element was saved for the wrong date (not the selected one). The element is now saved correctly.
WFM-809	The issue which was causing that the length (duration) of a schedule element was changing when the element was moved to the beginning or the end of a day is now fixed.
WFM-671	The 'Date from' field input on the Forecasting lab page now behaves correctly: when a date is removed using the backspace key, but not confirmed by clicking the Enter key, the value remains unchanged.