Automatic Import of Historical and Adherence Data
Automatic import of historical data from external data sources can be achieved by using dedicated applications. Find more details on the following pages:
for import from UCCE/X, see the page Integration With Cisco UCCE and UCCX.
for import from Webex Contact Center, see the page Integration With Webex Contact Center
for import from Zoom Contact Center, see the page Integration With Zoom Contact Center