Automatic Import of Historical and Adherence Data

Automatic import of historical data from external data sources can be achieved by using dedicated applications. Find more details on the following pages:

• for import from UCCE/X, see the page Integration With Cisco UCCE and UCCX.

• for import from Webex Contact Center, see the page Integration With Webex Contact Center

• for import from Zoom Contact Center, see the page Integration With Zoom Contact Center