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Cisco CUCM Integration

  • Purpose of this guide: This guide provides a general overview of Cisco UCM Integration.

  • Audience: Customer's Cisco UCM (CUCM) Administrators.

  • Previous steps: No previous steps are required.

  • When: Use this guide to understand what is required to deploy Eleveo integration with Cisco UCM.


Integration Details

Cisco Unified Communication Manager platform is the most used integration method for multiple Eleveo features.

The following recording methods are supported in connection with CUCM:

  • Active and Passive recording with CUCM

  • CUBE Video recording


Import of users and groups is handled by CUCM User Data Importer.

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

  • Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco

  • Screen Capture – Is supported by Eleveo for Cisco

  • Users and groups import – Ensure that the correct users and groups are matched to media recordings

  • User Authentication – User authentication is supported

  • Conversation Explorer – Search, view, and playback recorded media

  • Quality Management – Perform quality reviews from within Eleveo Quality Management

  • Live Monitor – Is supported by Eleveo for Cisco

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