Cisco CUCM Integration

Purpose of this guide: This guide provides a general overview of Cisco UCM Integration.
Audience: Customer's Cisco UCM (CUCM) Administrators.
Previous steps: No previous steps are required.
When: Use this guide to understand what is required to deploy Eleveo integration with Cisco UCM.

Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS

Integration Details

Cisco Unified Communication Manager platform is the most used integration method for multiple Eleveo features.

The following recording methods are supported in connection with CUCM:

Import of users and groups is handled by CUCM User Data Importer.

Eleveo supports integrations for the following purposes:

Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco
Screen Capture – Is supported by Eleveo for Cisco
Users and groups import – Ensure that the correct users and groups are matched to media recordings
User Authentication – User authentication is supported
Conversation Explorer – Search, view, and playback recorded media
Quality Management – Perform quality reviews from within Eleveo Quality Management
Live Monitor – Is supported by Eleveo for Cisco