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Cisco Finesse Integration

  • Purpose of this guide: This guide offers general information about Finesse gadget integration.

  • Audience: Eleveo engineers, partners, or other professionals interested in learning high-level information about Eleveo and Cisco Finesse.

  • Previous steps: No previous steps are required.

  • When: This page is needed when learning about the Finesse integration in general.


Integration Details

Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface; no client-side installations are required.

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

  • Recording – Stopping and starting recording through Cisco Finesse Gadget

  • Screen Capture – Is supported by Eleveo for Cisco

  • Conversation Explorer – Search, view, and playback recorded media

  • Quality Management – Perform quality reviews from within Eleveo Quality Management

  • Live Monitor – Is supported by Eleveo for Cisco

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