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Cisco CUCM Integration

Supported for on-premise DEPLOYMENTS + Hybrid Deployments

Purpose

This guide provides a general overview of Cisco UCM Integration, aimed to Customer's Cisco UCM (CUCM) Administrators. No previous steps are required.

Prerequisites

  1. Customer's CUCM CM Administrator access credentials.

Integration Details

Cisco Unified Communication Manager platform is the most used integration method for multiple Eleveo features.

The following recording methods are supported in connection with CUCM:

  • Active and Passive recording with CUCM

  • CUBE Video recording

  • SIPREC

  • Import of users and groups is handled by CUCM User Data Importer

What Is Supported

Feature

CUCM

Audio/Video Recording

check mark (voice/video)

Screen Capture

check mark

User import

check mark

User Authentication (User Management)

check mark

SSO

cross mark

Conversation Explorer

check mark

QM (Reviews)

check mark

Live Monitor

check mark

Voice of the customer

cross mark

WFO Analytics (Reports + Dashboards)

cross mark

WFM (historical data) Manual+Automatic

cross mark

WFM Intraday

cross mark

WFM Real Time Adherence

cross mark

Limitations

  • It is not possible to import from CUCM to User Management users who were first synchronized from the LDAP server to CUCM. Only local CUCM users can be imported to User Management.