Eleveo WFO

Additional Media Capture Methods Integration

Supported for on-premise DEPLOYMENTS + Hybrid Deployments

Purpose

This guide provides a general overview of additional integrations with VoIP systems. No previous steps are required.

Prerequisites

  1. SSH root access to the Eleveo server (default is admin/zoomcallrec; the command to enable root is su - with the same password).

  2. Access to the Eleveo callrec web UI as admin (default password is admin).

  3. Customer's VoIP system Administrator access credentials.

What Is Supported

Eleveo supports multiple methods for capturing media from a wide variety of sources. The following table lists supported features and links to the relevant documentation.

Feature

SIP/VoIP

Audio Recording

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Screen Capture

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User Import

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User Authentication (SSO)

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Conversation Explorer

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QM (Reviews)

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Live Monitor

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Voice of the Customer

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WFO Analytics (Reports + Dashboards)

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WFM (historical data) Manual + Automatic

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WFM Intraday

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WFM Real Time Adherence

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Limitations

  • None noted.