Supported for on-premise DEPLOYMENTS + Hybrid Deployments
Purpose
This guide provides high-level information about the Eleveo integration with CUBE in SIPREC or NBR mode. No previous steps are required.
Prerequisites
-
Eleveo server installed with the second NIC
-
ssh root access to the Eleveo server (default is
admin/zoomcallrec, the command to enable root issu -with the same password). -
Access to Eleveo callrec webUI as admin (default password is
admin). -
Customer's CUBE Administrator access credentials.
-
Customer’s voice gateway Administrator access credentials.
Integration Details
CUBE is especially suited to facilitating:
-
PSTN interconnect using Internet service provider SIP trunks, which allow rapid service delivery and the possibility of capacity pooling across locations.
-
Migration from TDM to SIP public telephony trunk services. As a number of Cisco routers allow the concurrent use of voice gateway and CUBE features, a phased trunk migration is possible without requiring changes to the enterprise call control platform.
The following recording methods are supported in connection with CUBE:
-
Network-based recording
-
CUBE Video recording
-
SIPREC
-
Gateway preferred recording
What Is Supported
|
Feature |
CUBE |
|---|---|
|
Audio/Video Recording |
|
|
Screen Capture |
|
|
User import |
|
|
User Authentication (User Management) |
|
|
SSO |
|
|
Conversation Explorer |
|
|
QM (Reviews) |
|
|
Live Monitor |
|
|
Voice of the customer |
|
|
WFO Analytics (Reports + Dashboards) |
|
|
WFM (historical data) Manual+Automatic |
|
|
WFM Intraday |
|
|
WFM Real Time Adherence |
|
Limitations
-
Please refer to the official vendor documentation for technical limitations.