Reviews

The Reviews pages guide you through the review process in contact centers, such as creating and using standardized reviews or generating standardized review data using Quality Management.

The following pages describe the steps in the review process.

Creating New Reviews

Using the Reviews Screen

Review Notifications

Adding Specific Conversations for Review

Add Random Conversations for Review

Conversation Review - Grading Form

Completing a Review

Deleting Reviews

Reopening a Review

Using the Review Report

Using the Review Form

Replacing Conversation in the Review

Review Scheduler

V 9.x does not support the import of reviews that use sub-criteria.

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.