Quality Management - User Guide

Purpose of the User Guide

This guide is intended for contact center managers, supervisors, team leaders and agents. The guide provides detailed descriptions of all functionality, ensuring that end users are able to take full advantage of Quality Management (QM).

The following guides provide descriptions of the various QM features, such as questionnaires, reviews (previous evaluations), customer interactions, and dashboards.

CHAPTERS
Eleveo Quality Management User Workflow Login User Profile and Password Navigating Inside the Quality Management Dashboard Conversation Explorer Live Monitoring Reviews Questionnaires Automated Rules Voice of the Employee Voice of the Customer Training / eLearning Speech Recognition Reports Administration User Preferences Data Export

For additional information, please refer to the Partner Portal.