Reviews

The Reviews pages guide you through the review process in contact centers, such as creating and using standardized reviews or generating standardized review data using Quality Management.

The following pages describe the steps in the review process.

Creating New Reviews

Using the Reviews Screen

Using the Review Form

Review Scheduler

Review Notifications

Adding Specific Conversations for Review

Add Random Conversations for Review

Replacing Conversation in the Review

Conversation Review - Grading Form

Completing a Review

Deleting Reviews

Reopening a Review

Using the Review Report

V 9.x does not support the import of reviews that use sub-criteria.

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