Quality Management - User Guide

Purpose of the User Guide

This guide is intended for contact center managers, supervisors, team leaders and agents. The guide provides detailed descriptions of all functionality, ensuring that end users are able to take full advantage of Quality Management (QM).

The following guides provide descriptions of the various QM features, such as questionnaires, reviews (previous evaluations), customer interactions, and dashboards.

CHAPTERS
Eleveo Quality Management User Workflow Login User Profile and Password Navigating Inside the Quality Management Dashboard Conversation Explorer Reviews Questionnaires Automated Rules Voice of the Employee Training / eLearning Speech Recognition Reports Data Export Administration User Preferences

For additional information, please refer to the Partner Portal.