Feature to Market version
December, 2025
With pleasure, we present Version 10.1.0
This release brings the following improvements:
Improvements
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Enhanced support for Webex Calling and Webex Calling Customer Assist – Eleveo supports the import of historical data from Webex Calling and Webex Calling Customer Assist for WFM.
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Continuous Migration – All functionality that was part of Continuous Migration has been moved to Cloud Connect.
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Whitelabel support – Eleveo now supports Whitelabeling of the WFO product suite.
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Screen Capture – It is now possible to remotely trigger the creation of a log file for an individual user. Admin users can then fetch the file and troubleshoot remotely.
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Custom tags in WFM – It is now possible to add custom tags to queues. Refer to the documentation on Managing Schedule Elements.
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Customer Surveys – Customer Surveys are now supported for On-premise deployments. The required files are available for download from the Eleveo portal.
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Link Sharing – It is now possible to share links to specific conversations. Refer to the documentation Advanced Functionality of the Conversation Explorer | sharinglinkparam
Additional Notes
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Data lifecycle will be deprecated in an upcoming version. Please plan to use Retention Polices in the near future.
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Cisco has rebranded Webex Customer Experience Essentials offering as Webex Calling Customer Assist.
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Changes to the architecture require that integrations with Webex Contact Center or Webex Calling be reconfigured after upgrading to version 10.1.x
Operating System
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Rocky Linux - version 8.10
Localization
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All supported languages are available with Version 10.1
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