The Reviews pages guide you through the review process in contact centers, such as creating and using standardized reviews or generating standardized review data using Quality Management.
The following pages describe the steps in the review process.
Eleveo does not support the import of reviews that use sub-criteria.
An important change in licensing. An agent must be properly licensed in order for a Review to be scheduled for their interactions. If unlicensed, no Review, Survey, or Training can or will be created for the agent.