Eleveo WFM Release 23.12.19.49
Published: 19 December 2023
New Features
PTO requests - Self Service capabilities empower your team members by giving them greater control and flexibility in managing their schedules. Beyond benefiting individual agents by promoting autonomy and work-life balance, this feature streamlines administrative processes, boosting operational efficiency for contact center management.
Changes and Improvements
Organization structure - This functionality allows supervisors to manage the agents who belong to the teams that they have assigned in User Management.
Fixed Issues
Reference number | Description |
---|---|
WFM-3274 | PTO requests - Supervisor view - Manage Request |
WFM-3414 | PTO requests - Agent view - Submit PTO Request |
WFM-3415 | PTO requests - Agent view - Manage PTO Requests |
WFM-3416 | PTO requests - Supervisor view - Filters |
WFM-3417 | PTO requests - Supervisor view - Table with PTO Requests |
WFM-3418 | PTO requests - Scheduling Composer |
WFM-3461 | Agent Portal - Self Service |
WFM-3558 | WFM Adjustments |
WFM-3607 | PTO Requests - Email Notification |
WFM-3637 | Usage Analytics - implementation in WFM |
WFM-2569 | Organizational Hierarchy - Administration |
WFM-3459 | Organizational Hierarchy - Scheduling |
WFM-3460 | Organizational Hierarchy - Schedule Adherence |