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Eleveo WFM Release 23.12.19.49

Published: 19 December 2023

New Features

PTO requests - Self Service capabilities empower your team members by giving them greater control and flexibility in managing their schedules. Beyond benefiting individual agents by promoting autonomy and work-life balance, this feature streamlines administrative processes, boosting operational efficiency for contact center management.

Changes and Improvements

Organization structure - This functionality allows supervisors to manage the agents who belong to the teams that they have assigned in User Management.

Fixed Issues

Reference number

Description

WFM-3274

PTO requests - Supervisor view - Manage Request

WFM-3414

PTO requests - Agent view - Submit PTO Request

WFM-3415

PTO requests - Agent view - Manage PTO Requests    

WFM-3416

PTO requests - Supervisor view - Filters

WFM-3417

PTO requests - Supervisor view - Table with PTO Requests

WFM-3418

PTO requests - Scheduling Composer    

WFM-3461

Agent Portal - Self Service

WFM-3558

WFM Adjustments

WFM-3607

PTO Requests - Email Notification

WFM-3637

Usage Analytics - implementation in WFM

WFM-2569

Organizational Hierarchy - Administration

WFM-3459

Organizational Hierarchy - Scheduling

WFM-3460

Organizational Hierarchy - Schedule Adherence

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