Requests - Self Service

Self Service functionality allows users to create requests by themselves. It empowers team members by giving them greater control and flexibility in managing their schedules. Beyond benefiting individual agents by promoting autonomy and work-life balance, this feature streamlines administrative processes, boosting operational efficiency for contact center management.

Available features:

• Absence Requests (read more on the Absence Requests page):

  • Sick Days – Easily submit sick leave requests through our intuitive interface. Notifying your supervisors effortlessly ensures a transparent and streamlined communication process.

  • Vacation Requests – Plan your time off efficiently by submitting vacation requests through our user-friendly system. Keep track of approved and pending requests, allowing for better workforce planning.

• Shift Swaps – This feature empowers you to swap shifts with colleagues seamlessly to avoid unnecessary hassle when unexpected commitments arise.