Self Service

Self Service capabilities empower your team members by giving them greater control and flexibility in managing their schedules. Beyond benefiting individual agents by promoting autonomy and work-life balance, this feature streamlines administrative processes, boosting operational efficiency for contact center management.

Current Features (read more on the Absence Requests page):

• Sick Days: Easily submit sick leave requests through our intuitive interface. Notify your team and supervisors effortlessly, ensuring a transparent and streamlined communication process.

• Vacation Requests: Plan your time off efficiently by submitting vacation requests through our user-friendly system. Keep track of approved and pending requests, allowing for better workforce planning.

Coming Soon:

• Shift Swaps: Our upcoming feature will empower you to swap shifts with colleagues seamlessly. No more hassle when unexpected commitments arise – the power to manage your schedule will be at your fingertips.

Explore the power of self-service within our Workforce Management Application and witness a transformative shift in how you manage your work-related requests.