Feature to Market version
May, 2025
With pleasure, we present Version 10.2.0
This release brings the following improvements:
Improvements
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The Eleveo suite is now available to be embedded into the Webex Contact Center Desktop (for new integrations only) – Users of Webex Contact Center Desktop can now access the Eleveo Suite directly from within the Webex Contact Center Desktop. Login is possible via SSO.
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User Management UI – We have introduced minor changes to the user experience for User Management.
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WFM in Unified UI – The Workforce Management application has been modernized and is now part of the Eleveo Suite module (using the common Unified Navigation).
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Amazon Connect integration enhanced – Eleveo now supports the import of User Sync, Historical Data, as well as RTA and adherence data for cloud customers.
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Screen Capture for CCaaS is now enabled for Amazon Connect – Eleveo now supports Screen Capture for deployments utilizing Amazon Connect.
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MS Teams – Recording of MS Teams Video (including shared Screen content) is supported. Recordings can be played back within the Conversation Explorer and assessed as with other media files.
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Azure – Eleveo now supports Speech Recognition installations within Azure environments.
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Speech Generative AI changes related to licensing – Newly, if any segment within the conversation contains a licensed agent, the entire conversation will be processed. This ensures that conversations with multiple segments, pre-call recorded audio, or IVR recordings.
Additional Notes
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The Voci Speech Recognition integration will be deprecated and entirely removed by January 2027. An alternative speech provider can be configured.
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The Integrations API endpoint (part of the Conversation Explorer API) will be deprecated in an upcoming release.
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Data lifecycle will be deprecated in an upcoming version. Please plan to use Retention Polices in the near future.
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The on-premise Amazon Connect integration is no longer supported; it is fully supported for Eleveo Cloud Native installations.
Operating System
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Rocky Linux - version 8.10
Security
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Version 10.2 contains a fix for the
CVE-2026-31431"Copy Fail" vulnerability.
Localization
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All supported languages are available with Version 10.2
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