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Purpose of this guide: This guide provides a general overview of additional integrations with VoIP systems.
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Audience: Customer's VoIP-system Administrators, Eleveo engineers, or Partners.
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Previous steps: No previous steps are required.
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When: Use this guide to understand what is required to deploy Eleveo integration with Customer’s VoIP system.
Eleveo supports multiple methods for capturing media from a wide variety of sources.
Supported for on-premise DEPLOYMENTS + Hybrid Deployments
Supported Integration Use Cases
Eleveo supports integrations for the following purposes:
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Recording – Sip voice recording is supported by Eleveo
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Screen Capture – Is supported by Eleveo
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Conversation Explorer – Search, view, and playback recorded media
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Quality Management – Perform quality reviews from within Eleveo Quality Management
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Live Monitor – Is supported by Eleveo