Schedule Adherence

This functionality is only available when an automatic import of historical data is used in conjunction with the most up-to-date version of the UCCX Data Provider.

Schedule Adherence is a retrospective reporting tool. It allows supervisors to check the person's adherence to a schedule in the specified date range in the past. It uses reporting data from an external source (for example Cisco Finesse) and compares it with the schedule for the same date range.