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Product Versions Support

Lifecycle policy changed

The lifecycle policy has changed. Eleveo now provides multiple solutions. LTS versions and the time frame that they will be supported is listed on the help portal. 
This change brings several benefits:

  • CLOUD – Eleveo offers a full cloud solution provided as a service. The Cloud version contains the most up-to-date feature set, and follows a regular software release cycle. Customers gain access to a cloud-based Quality Management solution for their recorded media.

    • Quick time to market for new features for those willing to increase their hardware footprint 

    • Frequent delivery of fixes and patches

  • F2M – A regular release schedule will be followed. Customers will benefit from cutting-edge technological enhancements and new features being released at regular intervals. Infrastructure requirements may change as new features are added!

    • Quick time to market for new features for those willing to increase their hardware footprint 

    • Frequent delivery of fixes and patches

  • LTS – Customers will benefit from stable infrastructure requirements, essential bug fixes and regular maintenance support. No new features will be added to this release during this time frame!

    • Hardware Requirements will not change when a minor update or patch is applied to the LTS version!

    • Patch releases will provide additional security or performance improvement but NO additional features.

A detailed description can be found on the Release Policy page.

Eleveo

Eleveo provides Major Releases with new functionality and Maintenance Releases with bug fixes in the regular cycle as described further below.  Please refer to the Release Policy for more details.

Terminology

Customer

An individual or organization which uses Eleveo products.

End of Maintenance (EOM)

The date on which maintenance will end and the last Patch Version will be distributed.

End of Support (EOS)

The date on which support for a specified version will no longer be provided.

Last Order Date (LOD)

The date on which the last orders for the version will be taken.

Patch Release

These are releases of a product version that involve minor alternations to fix bugs that have been reported. These are indicated by the following versioning: “X.Y.Z” where the final digit is greater than 0. Example: 6.4.2

Minor Release

These are releases of new versions of a product including new features, enhanced technology and functionality. These are indicated by the following versioning: “X.Y.0”, where the Y (middle digit) is incrementally higher. Example: 6.5.0

Major Release

A Major Release is a release of a product that contains a specific feature set or introduces a significant change in software or technology that breaks backward compatibility. Versions are defined by the first digit of a version number EG: 6.X.X = Version 6. Each version has at least one Minor Release (see above) where new features are made available to the Customer, and several Patch releases (see above).

Build number

Indicates the currently installed build. This number references the current feature set and/or bug fix that is currently installed. It may be requested by our support engineers.

Partner

An individual or organization that resells or distributes Eleveo products either as a separate solution or integrated into another solution either as a separate piece of software or under a partnership agreement.

Technology

Form, operation and implementation of components in a product.

Cloud Feature To Market Version (CLOUD) 

A fully configured and functional solution is provided as a service by Eleveo. The Cloud version contains the most up-to-date feature set, and follows a regular software release cycle. This provides early adopters with the opportunity to take advantage of new features as they are developed. Regular updates will ensure clients have not only regular bug fixes but market-leading technology available as it comes available. Customers gain access to a cloud-based Quality Management solution for their recorded media. Please get in touch with your local Eleveo representative for a detailed breakdown of what is supported in the cloud.

Feature To Market Version (F2M)

A regular software release cycle will provide early adopters with the opportunity to take advantage of new features as they are developed. Regular updates will ensure clients have not only regular bug fixes but market-leading technology available as it comes available. Customers can benefit from regular updates, market-leading technology and industry-leading support.

Long Term Supported Version (LTS)

An installation that does not change in infrastructure requirements for a defined period of time, only regular bug fixes will be provided as patches or minor upgrades to the existing configuration. All new features will be developed only for the Feature to Market Version. Customers with regular maintenance contracts and technical support will experience the same levels of support as normally provided to all customers. At the end of the defined period, customers will be expected to upgrade to the newest version supported by Eleveo at that time.

The Release Cycle

Eleveo performs the incremental development of the Product according to the following scheme:

  • Cloud Feature To Market Version (F2M) – A regular release schedule will be followed. This version is continuously updated, and users will be given access to new features on an ongoing basis.

  • Feature To Market Version (F2M) – A regular release schedule will be followed.

    • The Major Release always brings new functionality and differs significantly from the previous Major Release.

    • The Minor Release is provided approximately every 3 months. Each Minor Release incrementally adds new functionality while keeping backward compatibility. Minor Release also contains bug fixes.

    • A Patch Release is provided approximately every 3 weeks. Each Patch Release provides a number of bug fixes that are distributed as a cumulative patch based on the last available Minor Release.

  • Long Term Supported Version (LTS) –  A regular schedule will be followed.

    • The Major Release always brings new functionality and differs significantly from the previous Major Release.

    • There will be no Minor Release provided for the LTS version.

    • A Patch Release is provided approximately every 3 weeks. Each Patch Release provides a number of bug fixes that are distributed as a cumulative patch based on the last available Release.

Please refer to the Release Policy for more details.

Support of the Recent Versions

In the section below, you will find the currently supported versions and those which have reached End of Support. The charts below are color-coded to clarify those which are supported (highlighted in Green), and those which have reached end of support (highlighted in Red).

Support Levels

  • Full Support – bug fixes, critical enhancement backport. Notice: New features are never backported.

  • Not Supported – no bug fixes, paid upgrade to latest Version required

Lifecycle Milestones

  • LOD - Last Order Date - The date on which the last orders for the Version will be taken.

  • EOM - End of Maintenance - The date on which the last Maintenance Release will be distributed to existing Customers.

  • EOS - End of Support - The date on which support for a specified Version will no longer be provided.

Version 9

The next Long-Term Support (LTS) version will be released in late 2024. It will be supported for a standard period of two years. The hardware specifications of 9.4 and the future LTS version will be very similar.

Product and Version

Current Support Level

Release_______

Notes

Deployment Type

Eleveo 9.3

Full Support

December, 2023

This is a Cloud F2M Version.

Cloud Only

Eleveo 9.2

Superseded by V 9.3

October , 2023

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Cloud Only

Eleveo 9.1

Superseded by V 9.2

July, 2023

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Cloud Only

Eleveo 9

Superseded by V 9.1

April, 2023

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Cloud Only

Cloud installations – Updates are applied automatically at regular intervals. 

Version 8

Upgrade to the most recent version to take advantage of new features!

Product and Version

Current Support Level

Release_______

LOD

EOM/EOS

Notes

Deployment Type

Eleveo 8.3

Full Support

January, 2023

Spring, 2024

May, 2024

This is an F2M Version.

On-premise only

Eleveo 8.2

Full Support

August, 2022

Spring, 2024

May, 2024

This is an F2M Version.

On-premise only

Eleveo 8.1

Superseded by V 8.2

May, 2022

Spring, 2024

May, 2024

This is an F2M Version.

On-premise only

Eleveo 8.0

Not Supported

Summer, 2021

-

-

Internal only release

On-premise only

Version 7

Upgrade to the most recent version to take advantage of new features!

Product and Version

Current Support Level

Release_______

LOD

EOM/EOS

Notes

Deployment Type

Eleveo 7.1

Full Support

January, 2022

April, 2024

June, 2024

At the time of release - F2M Version. Now an LTS Version.

On-premise only

Eleveo 7.0

Full Support

October, 2020

April, 2024

June, 2024

This is an LTS Version.

On-premise only

Version 6

Upgrade to the most recent version to take advantage of new features!

Product and Version

Current Support Level

Release_______

LOD

EOM/EOS

Notes

Version 6.6

Not Supported

October, 2019

December, 2020

December, 2021

This was an LTS Version.

Version 6.5

Not Supported

July, 2019

October, 2019

Not Supported

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Version 6.4

Not Supported

August, 2018

September, 2019

Not Supported

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Version 6.3

Not Supported

April 2018

August, 2018

Not Supported

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Version 6.1

Not Supported

June, 2017

April, 2018

Not Supported

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Version 6.0

Not Supported

December, 2016

June, 2017

Not Supported

Upgrade to take advantage of bug fixes, enhanced functionality and improved stability.

Support and Upgrades

You will be upgraded to the most recently released Version prior to being able to make changes or enable new features on your existing deployment.

As an example:

  •  If you wish to add a new site to your deployment or enable a feature, you will be asked to upgrade your current system first.

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