Skip to main content
Skip table of contents

Prerequisites

Supported Browsers

The following web browsers are supported:

  • Google Chrome (recommended)

  • Microsoft Edge

  • Mozilla Firefox

  • Safari

How to switch from IE to Edge?

To easily switch from Internet Explorer to Edge, click the Tools icon in the top right corner of the screen and then click Open with Microsoft Edge. The currently viewed page will open in the Edge browser.

General Prerequisites

The following prerequisites need to be met before starting the Eleveo WFM application:

  1. Eleveo User Management application has been correctly configured.

  2. The user has obtained the link allowing access to the WFM application.

  3. The user has valid credentials allowing for login via the Eleveo login page into the WFM application.

The following prerequisites need to be met to use the forecasting feature:

  • The user has a CSV file that contains historical data. The CSV file needs to adhere to the WFM defined formatHistorical data contained in the CSV file should be stored in 15-minute intervals.

  • Alternatively, historical data can be imported automatically from external sources (like Cisco UCCE/X or Webex Contact Center) using dedicated importers (read more on the Automatic Import of Historical, Adherence and Real-Time Data page).

Note that the application can be accessed and used even without having uploaded any data from an external system. However, the forecasting feature will not be fully functional.



JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.