Eleveo WFM Release 24.10.09.58
Published: 9 October 2024
Changes and Improvements
Effective dates in shift templates – Now it is possible to set an effective date in a shift template. As a result, shift templates can be created in advance and will be applicable to assigned agents from the specific date. Thanks to this feature, agents can have multiple templates assigned that will take effect on different dates. It reduces the need for manual intervention and provides a seamless transition between different scheduling periods.