Eleveo WFM Release 24.09.25.57
Published: 25 September 2024
New Features
Estimated Service Level forecasting – This new functionality allows users to compare the schedule with the Estimated Service Level forecast. Based on this information, the schedule can be corrected manually (for example, more people can be added) to meet the expected Service Level.
Changes and Improvements
Time picker in forecast adjustments – Starting from this release, it is possible to define not only the date range to which an adjustment applies but also the time range (with 15-minute intervals).
Ukrainian language support – The Ukrainian language was added to the list of supported languages.
Fixed Issues
Reference number | Description |
|---|---|
WFM-4078 | CTI events provider couldn't re-connect to uccx server |
WFM-4150 | Wrong version of WFM data providers |
WFM-4139 | Wrong selector in service monitors of wfm-autoscheduler and wfm-administration |