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Eleveo WFM Release 24.09.25.57

Published: 25 September 2024

New Features

Estimated Service Level forecasting – This new functionality allows users to compare the schedule with the Estimated Service Level forecast. Based on this information, the schedule can be corrected manually (for example, more people can be added) to meet the expected Service Level.

Changes and Improvements

Time picker in forecast adjustments – Starting from this release, it is possible to define not only the date range to which an adjustment applies but also the time range (with 15-minute intervals).

Ukrainian language support – The Ukrainian language was added to the list of supported languages.

Fixed Issues

Reference number

Description

WFM-4078

CTI events provider couldn't re-connect to uccx server

WFM-4150

Wrong version of WFM data providers

WFM-4139

Wrong selector in service monitors of wfm-autoscheduler and wfm-administration

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