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Eleveo WFM Release 2019-09-23

Published: 23 September 2019

CONTENTS

New features

Export of a schedule – A new feature Export a Schedule provides a user with the option to export a schedule for one selected day only or a complete schedule. After the option is selected by a user a file is automatically downloaded to their computer. The downloaded file is in XLS format and contains detailed information related to the people, all schedule elements and their duration.

Application switcher (WFM ↔ User Management) – The Switch Application icon provides a user with the possibility to access another application (User Management console) directly from within Eleveo WFM. Thanks to this feature users can easily navigate between applications, this simplifies tasks and avoids additional authentication.

Changes and improvements 

Error/success/warning messages in application – To improve the user experience, new error, success and warning messages have been implemented. Every action performed within the application results in a message which confirms the success or a failure of the action. Messages are concise and provide self-explanatory responses to enable users to correct issues or overcome unexpected responses.

Terminology and language correction – All terminology used within the application has been reviewed and aligned. Potential errors and typos have been corrected.

Default sorting of tables – Sorting has been applied to the default view of the tables. Tables are now sorted by default. The tables of Agents and Queues are sorted by last name, while the tables of Forecasts and Schedules are sorted by last updated date.

Fixed issues

Reference numberDescription
WFM-825Forecast CSV data import was incorrectly returning HTTP 500 error code when duplicated data was uploading. Now the issue is fixed and HTTP 409 error code is returned in case of duplicated data upload or any other CSV validation error.
WFM-709User was able to see schedule elements from the next day of a schedule, which was not correct. After the issue is fixed, user is able to see only schedule elements for the currently selected day of a schedule. Elements from other days will not appear on the schedule anymore.
WFM-869Due to this issue, when a schedule element had been deleted, all other schedule elements disappeared as well. Now the issue is fixed and schedule elements can be deleted without affecting other elements of a schedule.
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