Adding New Users

Note that new users added from within User Management will be visible in other Eleveo applications after a delay of up to 10 minutes.

To add a new user, go to the Users screen and click the Add new button in the top right corner.

The Add user pane will display on the right.

Configure as necessary:

• Username (mandatory)

• Email – email address of the user (This is not mandatory; however, it is recommended that a valid email address be entered. This is especially important as the email address is used to send notifications and reset passwords.)

• Email Verified – indicates if the user's email address was verified or not

• First Name – first name of the user

• Last Name – last name of the user

• Time zone – time zone of the application (when not selected, the value from is used)

• Language – language of the application (when not selected, the default language is English)

At the end, click Save to add a user.

When the user is added, additional configuration options become active. To read more about configuring additional user settings, credentials, as well as Phone Extension and Agent ID required to correctly match agents to calls, roles, and groups, see the Editing Users page.