Editing a Schedule

To edit a schedule, click the Edit button in the Actions column for the schedule.

The Edit Schedule screen will display. If the schedule is not in production yet, the Schedule name and Available Seats parameters can be modified in the first step of the schedule wizard.

Click Save to update the schedule without having to proceed to the second step. Alternatively, click Next step to proceed to the second step.

In the second step of the wizard a person's assignment to the schedule, as well as schedule elements assigned to the people and Working in Office/Working Remotely status can be modified. More information about schedule configuration can be found on the pages Adding a New Schedule and Manual Scheduling.

Click Save to apply changes. Click Cancel to abandon changes or Previous step to go back.

A dialog window will indicate any unsaved changes. Click Save and leave to save changes before leaving the Scheduling page or Leave to abandon changes. Click Cancel to close the dialog window and continue working with the schedule.

Note that after clicking the Save button you will stay on the Edit Schedule screen. Use the navigation tree on the left to go back to the Scheduling Studio screen or another screen.

Missing Forecasts

If one or more forecasts used in a multi-queue schedule are put to Draft after the schedule is saved, a warning message will display when viewing or editing the schedule. If this warning is displayed, it indicates that the work contribution will not be calculated properly for the time intervals for which the production forecasts are missing.

This only happens for schedules created for multiple queues of the Voice type. This is because forecasts are mandatory for this queue type.

Missing forecasts are highlighted under the relevant queue in the tooltip. To see the tooltip, hover the mouse pointer over the schedule chart.