Scheduling
Scheduling is the process of planning people's work schedule for the predicted amount of staffing needed. It is done manually by the Eleveo WFM user who has full responsibility over the creation of schedules that adhere to local legislation, contact center operation rules and other relevant factors.
Read this guide if you would like to:
understand the dependency between draft and production schedules
learn how to create a draft schedule
learn how to work with agent's requests
learn how to select previously created draft schedules for use in the production