Workstation Requirements

Quality Management Requirements

The only requirements for the use of Quality Management relate to browser usage.

Minimum Hardware Requirements

CPU	Intel Core 2 Duo 2GHz+
Memory	2GB RAM
HDD	50 MB (min. available space)
Screen resolution	Minimum – 1366 x 768 Recommended – 1920 x 1080

To take full advantage of the features offered by Quality Management it is recommended that screen resolution be set to 1920 x 1080. Lower resolution is not recommended.

Operating Systems

We support the following client operating systems:

Windows 10
Windows 11

Supported Browsers

This version has been tested and validated on the following browsers:

Windows
Google Chrome* – latest available version supported
Mozilla Firefox – latest available version supported
MS Edge – latest available version supported

Advertising Blocking Extensions / Privacy Tools

The Interaction Player may not be displayed if you have browser adblockers or tracking protection activated. If the Interaction Player is not visible please disable all security add-ons and restart the browser.

VMware Fusion Compatibility Notice

Environment: VMware Fusion on Mac OS X running Windows virtual machine, network connection of virtual machine configured to Shared Network.

Symptoms: When a user accesses the Quality Management application from Windows virtual machine, Quality Management frequently shows the login dialog (as often as once per minute) even if the session timer on the server side is set to long time period (120 minutes by default).

Solution: Reconfigure the network connection of the virtual machine to Bridged Network.

Screen Capture Agent PC Requirements

CAUTION

If you have a firewall between the Eleveo servers and agent workstations, you must open the appropriate ports so that the Screen Capture clients can connect to your Eleveo server.

Minimum Hardware Requirements

CPU	Intel Core 2 Duo 2GHz+
Memory	2GB RAM
HDD	Screen Capture Server (On Premise) = 50 MB (min. available space) Screen Capture for CCaaS Client = Please refer to the dedicated guide for specific requirements.
Screen resolution	Minimum – 1024 x 768

For workstations with multiple screens to be captured, all monitors must have set an identical scaling ratio. Otherwise, the recording can´t be encoded and played back.

Operating Systems

Supported systems:

Windows 10
Windows 11

Bandwidth

The required bandwidth can be easily calculated using this formula:

CODE

(X*Y*CD/8*FPS)/1024*0.33*0.08

Where:

X – x resolution - is the resolution of the recorded monitor.
Y – y resolution - is the resolution of the recorded monitor.
CD –(we use 24 as a default) is the color depth of the recorded monitor.
FPS – are the frames per second (this is a configurable parameter in the screen recording service).

The equation result is the required bandwidth per monitor in kB/sec. If agents have two monitors, use the equation to calculate the bandwidth for each monitor and add the results.

Examples - Estimation of Bandwidth Requirements

The following table presents the most common outputs from agent workstation and Screen Capture settings.

We use 24 bits for the color depth.

Resolution	Number of screens	FPS	Required bandwidth *between SCC and SRU* (kB/sec)**
1024x768	1	1	61
1280x1024	1	1	101
1600x1200	1	1	149
1920x1080	1	1	160
1920x1200	1	1	178
1920x1080	2	1	321
1024x768	1	2	122
1280x1024	1	2	203
1600x1200	1	2	297
1920x1080	1	2	321
1920x1200	1	2	356
1920x1080	2	2	642
1024x768	2	2	243
1280x1024	2	2	406
1600x1200	2	2	594
1920x1080	2	2	642
1920x1200	2	2	713
1920x1080	2	2	642

*SCC – Screen Capture client

*SRU – Screen Capture uploader – The part of the Screen Capture service that can run on a dedicated server in cluster deployments.

Examples - Tested Bandwidth Requirements

The following table presents the results of internal testing on an agent workstation using the listed configuration settings. The following example is indicative of potential bandwidth and may vary from an actual installation.

Resolution	Number of screens	FPS	Activity while recording	Captured Screen Quality	Scale Factor	*Measured bandwidth between SCC and SRU* (kB/sec)**
1920x1080	1	2	Video full screen	maximum	100%	833
1920x1080	1	2	Browsing textual content	maximum	100%	200
1920x1080	1	2	No activity	maximum	100%	8
1920x1080	1	2	Video full screen	maximum	75%	550
1920x1080	1	2	Browsing textual content	maximum	75%	118
1920x1080	1	2	No activity	maximum	75%	6
1920x1080	1	2	Video full screen	maximum	20%	78
1920x1080	1	2	Browsing textual content	maximum	20%	12
1920x1080	1	2	No activity	maximum	20%	0 (negligible)
1920x1080	1	2	Video full screen	high	100%	400
1920x1080	1	2	Browsing textual content	high	100%	130
1920x1080	1	2	No activity	high	100%	4
1920x1080	1	2	Video full screen	high	75%	233
1920x1080	1	2	Browsing textual content	high	75%	63
1920x1080	1	2	No activity	high	75%	3
1920x1080	1	2	Video full screen	high	20%	37
1920x1080	1	2	Browsing textual content	high	20%	7
1920x1080	1	2	No activity	high	20%	0 (negligible)
1920x1080	1	2	Video full screen	normal	100%	317
1920x1080	1	2	Browsing textual content	normal	100%	120
1920x1080	1	2	No activity	normal	100%	5
1920x1080	1	2	Video full screen	normal	75%	217
1920x1080	1	2	Browsing textual content	normal	75%	72
1920x1080	1	2	No activity	normal	75%	2
1920x1080	1	2	Video full screen	normal	20%	33
1920x1080	1	2	Browsing textual content	normal	20%	7
1920x1080	1	2	No activity	normal	20%	0 (negligible)
1920x1080	1	2	Video full screen	low	100%	317
1920x1080	1	2	Browsing textual content	low	100%	90
1920x1080	1	2	No activity	low	100%	3
1920x1080	1	2	Video full screen	low	75%	200
1920x1080	1	2	Browsing textual content	low	75%	77
1920x1080	1	2	No activity	low	75%	2
1920x1080	1	2	Video full screen	low	20%	25
1920x1080	1	2	Browsing textual content	low	20%	6
1920x1080	1	2	No activity	low	20%	0.1

Finesse Agent Desktop

There are no hardware requirements aside from those needed by the Finesse agent desktop app.

Media Player Requirements for Audio and Video Playback in Call Recording

The following media players are recommended for successful video and audio playback in Call Recording. The media players are listed in order of preference, for the reasons stated below:

Player	Requirements
Microsoft Windows Media Player	Plays all audio and video media on all currently supported Windows versions. Older versions of Windows, for example, Vista and XP are not supported by us.
VLC	Plays combined video and audio recordings, including dual-screen recordings of 1920x1080 or larger. It is not integrated into all browsers for audio playback. VLC is recommended for Mac and Linux-based systems for combined audio and video reviewing. VLC can be downloaded at: http://www.videolan.org/vlc/.

Windows Media Player Configuration

The Screen Capture Media Encoder creates the final screen capture media files in MPEG-4 (.mp4) format, which contain H.264 or MPEG-4 2 encoded video and MP3 encoded audio.

If you have trouble playing Screen Capture recordings from PCs with a dual monitor configuration, try one of the following workarounds:

Use an alternative media player, such as the free VLC player, downloadable at: http://www.videolan.org/vlc/.

Detailed Requirements

The following pages provide more detailed requirements:

Browser Support Policies